Metricly

Especially for our agency customers, we are happy to announce our new Managing Account offering. With a Managing Account, agencies and other agency-like businesses can setup separate accounts for each of their clients – with separate dashboards, reports, and connections for each client – while retaining control over each account from a central location. In addition, Managing Accounts can create their own dashboard templates, allowing for easy rollout to your many clients.

Our Managing Accounts can also be customized to include your own branding (and even custom URL and landing page) – email us at sales@metricly.com to learn more.

We are happy to annonce new connectors for YouTube and Brightcove to you can easily track your video metrics within Metricly. Built-in metrics for YouTube include Views, Unique Users, Popularity, Comments, Favorites and more – all broken out by title, tag, and region. Our Brightcove connector tracks your plays (both daily, weekly, and lifetime), broken out by title or tag.

As usual, let us know if you hav any questions!

One of the challenges when aggregating data from so many different sources is getting things to fit in the right buckets. You might have Facebook data filtered to a country, but those country names are different than the country-level data from Google Analytics – and you want to filter on all this data at one time. Well, we are happy to announce Metricly now supports Dashboard Filters and Custom Dimensions for our Enterprise accounts.

Setup your Custom Dimensions from the “Settings” page by mapping the values you want to track to each data source – giving you full flexibility to create your own buckets, and see your data how you want to see it. Once you setup your Custom Dimensions, use Dashboard Filters at the top of each dashboard to slice and dice your data with a single selection. Track your data by product, country, campaign, or any grouping of your choice and get your own custom-built view on your business.

Android developers rejoice! We now support both Android Market and Google Checkout for loading your sales data. With these new connectors you can now easily track your active installs, new installs, comments, ratings, sales, and a lot more.

Are you interested in tracking your iTunes App Store sales? We are happy to announce our new iTunes Connect integration that captures your daily sales reports from iTunes and helps you analyze your app and iBook sales. Built in metrics include Gross/Net Sales (converted to USD), Average Net/Gross Sales Price, Units Sold, Upgrades, and more. Not only that, but you can subtotal and filter your sales data by App Type, Category, Title, and more.

If you have copies of your old daily reports, you can upload those as well from the ‘Configure’ settings (as well as download the historical reports we have captured).

iTunes Connect is an Enterprise plan feature (available on a 14-day free trial).

People often ask us who has the best and worst APIs, and until recently, Facebook was at the bottom of that list. Their old API was incomplete, buggy and difficult to work with, but that has changed now that their Graph API exposes their “Insight” data. You might be familiar with the Facebook Insights page, and now thanks to these API changes, you have access to all of this data (and more) from within Metricly.

We are releasing our “Facebook Insights” connector as a new, separate connector – so you’ll need to create a new connection even if you are already using our existing “Facebook Fan Page” connector. We will continue to support existing users of the old “Facebook Fan Page” connector as long as possible – but new connections should be made with the new “Facebook Insights” connector.

With the “Facebook Insights” connector, you’ll find metrics for 3 different types of Facebook entities – Pages (for which you must be an admin), Applications (for which you must be an owner/developer), and Domains (which you must register on the Facebook Insights page). You will find each type has its own list of metrics (lots of them), and template when creating new dashboards.

Today we are taking the beta tag off Metricly and announcing three company plans – Basic, Premium, and Enterprise. We are committed to providing a free version of Metricly for everyone, and our Basic plan provides great analytics for tracking most of our 3rd party data sources – including our most popular services like Google Analytics, Twitter, and Facebook. There are some new limitations in place on email reports and historical data, but we did out best to keep the Basic plan functional, and also provide an affordable upgrade for users who need more.

Our Premium plan is designed for those interested in tracking internal data – adding support for our popular Database Connector, Salesforce, unrestricted Email Reports, and Live Reports for easy sharing – all at an affordable $49 per person per month.

Our Enterprise plan builds on everything in our Premium plan, but adds new DART for Publishers and Radian6 connectors, access to our Custom Data and Plugin API for platform development, and custom branding on Live Reports. Enterprise plans are priced at $99 per person per month, with volume licensing available for more than 10 users.

Existing customers are immediately converted to our free Basic plan – and if you’d like to try our Premium or Enterprise plans, you can easily upgrade under our free 14-day trial (no credit card required). Full details can be found on our new learn more page.

We just launched new support for two commonly requested data sources – Campaign Monitor and Get Satisfaction. With the Campaign Monitor connector, you can now track your email campaign metrics, including open rate, emails sent, bounce rate and many more . You can also subtotal and filter your metics based on the list and subject line for the campaign.

With our Get Satisfaction connector, Metricly can now track the activity on your Get Satisfaction community page, including the number of new posts, replies, and even the response time after a topic is first posted.

As usual, let us know if you have any questions – you can even try our Get Satisfaction page.

Are you tracking your Zendesk support tickets in Metricly? If so, we are happy to announce two new Zendesk metrics – “Total Resolution Time”, and “Average Resolution Time”. Resolution time is calculated by finding the difference between the ticket’s creation timestamp and its subsequent resolution time – and then values are tracked based on the ticket’s resolution date. You can use “Average Resolution Time” to track the overall performance of your support team, or subtotal your response times on dimensions like “Priority”, “Group”, or “Tag” to get a closer look at your customer support metrics.

You may have noticed already, but we’re happy to announce that Metricly is now open to the public. We learned a lot during the private beta, and we really enjoyed working directly with many of these private beta customers. So now that we are open to the public, we want to let everyone else know that we are available to help anytime.

Do you have a question? A problem? Do you have a suggestion? Whatever it is, you can reach us via email at support@metricly.com.